Promo & Discount
- If my order total is less than the gift card value, what happens to my balance?
- What if my gift card expires? Can the validity period be extended?
- If I have to return a product for any reason, will the gift card still apply to my next order?
- What is the minimum order amount to use my gift card?
- Does my gift card code have an expiration date?
- Does a gift card code apply to all items?
Order Related
- I didn't receive the gifting item.
- Can I specify a gifting item?
- Can I specify the color of the gifting item?
- Can I request gift wrapping or special packaging for my order?
- Can I add special instructions to my order?
- Can I remove items to an existing order?
Shipping & Delivery
Return & Refund
- Can I return the item for another color, product or size? What is your exchange policy?
- After I return the product, how will the refund be returned to me?
- Can I get a full refund if I return it?
- Do I need the original packaging when returning my product?
- Can I return the product directly to the shipping address on the package?
- Who is responsible for return shipping costs?